Last updated: October 8, 2025
Company: BCHANNEL Inc. (Railflick)
Website/App: https://www.railflick.com and the Railflick mobile application
Contact: support@railflick.com | 1-416-936-6993
Address: Toronto, Ontario, Canada
Reference URLs: Privacy: https://www.railflick.com/privacy | Terms: https://www.railflick.com/condition | Copyright & Takedown: https://www.railflick.com/copyright
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use Railflick's websites, apps, and services (the "Services"). By using the Services, you agree to the practices described here. If you do not agree, please discontinue use.
We collect information directly from you, automatically when you use the Services, and from third parties, as described below.
We use personal information to:
Where the GDPR/UK GDPR applies, our legal bases include: (i) performance of contract; (ii) compliance with legal obligations (e.g., tax, Notice‑and‑Notice recordkeeping); (iii) legitimate interests (e.g., securing the platform, preventing abuse, improving Services); and (iv) consent where required (e.g., certain cookies/marketing).
We use cookies, SDKs, and similar technologies for authentication, preferences, analytics, and security. You can control cookies via your browser or device settings; disabling cookies may impact functionality. Where required, we will present a consent banner and honor your choices.
We share information with:
When a rightsholder submits a copyright notice or a user submits a counter‑notice under our Copyright & Takedown Policy, we process the personal information provided to handle the claim, notify the other party, and comply with applicable law.
Data we process may include: name, role/authority, contact details, statements required by law, signatures, and identification of the alleged infringing material. We may also process related account identifiers, content URLs, and monetization status to enforce our repeat‑infringer policy and manage payout holds.
Legal basis and purposes: compliance with legal obligations (e.g., Canada's Notice‑and‑Notice record retention; DMCA/DSA notice‑and‑action requirements), and our legitimate interests in protecting users, responding to claims, and maintaining the integrity of the Services.
Retention: we retain copyright‑notice records for the period required by law and as necessary to enforce our policies and defend legal claims. We may share notice/counter‑notice details with the other party, service providers, and authorities/courts where appropriate.
We are based in Canada and may transfer data to other countries where our service providers operate (e.g., the United States or the EEA/UK). When we transfer personal information internationally, we use appropriate safeguards as required by law (e.g., contractual clauses).
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context (e.g., account data vs. logs vs. notice records). We apply criteria such as account status, legal requirements, and security needs.
Depending on your location, you may have rights regarding your personal information: access, correction, deletion, portability, restriction, objection, and withdrawal of consent. To exercise rights, contact us at support@railflick.com. We may verify your identity before fulfilling requests.
Residents of Canada have the right to request access to and correction of personal information under applicable laws (e.g., PIPEDA). You may also lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial authority.
EEA/UK residents have rights under GDPR/UK GDPR as described above. You may contact your local supervisory authority. Where we rely on legitimate interests, you may object; where we rely on consent, you may withdraw it at any time (without affecting prior processing).
If we are subject to these laws, California residents (and residents of certain other U.S. states with similar laws) may have rights to know/access, delete, correct, and opt out of the sale or sharing of personal information, and to limit the use of sensitive personal information. We do not knowingly sell personal information. To exercise rights, contact us at support@railflick.com.
The Services are intended for users 18+. We do not knowingly collect personal information from children under the age where parental consent is required by applicable law. If you believe a child has provided personal information, contact us to request deletion.
We employ technical and organizational measures designed to protect personal information (e.g., encryption in transit, access controls, logging). No method of transmission or storage is 100% secure; you use the Services at your own risk and should use strong, unique passwords and enable available security features.
Our Services may not respond to browser-initiated Do‑Not‑Track signals. Where required, we honor signals like Global Privacy Control for certain jurisdictions/uses.
The Services may contain links to third‑party sites, apps, or services. We are not responsible for their privacy practices. We encourage you to review their policies.
We may update this Policy from time to time. The "Last updated" date indicates the latest revision. Material changes will be notified by reasonable means. Your continued use of the Services after changes take effect constitutes acceptance.
If you have questions, requests, or complaints about privacy, contact us at support@railflick.com or bchannelhelp@gmail.com.